Skip to Content

Privacy Policy

This Privacy Policy explains how Shashwat Clinic (“we”, “us”, “our”) collects, uses, shares and protects personal information when you visit shashwatclinic.com and when you contact us or book an appointment.

Effective date: 18 June 2026

By using this website, you agree to the practices described in this policy.

1) Information we collect

We may collect the following types of information:

  • Information you provide directly (for example via contact/appointment forms, email, phone or WhatsApp): name, phone number, email address, city, and the details you share in your message (including health-related information if you choose to provide it).
  • Appointment-related information: preferred date/time, reason for visit, and any other details you submit for scheduling or follow-up.
  • Website usage information: basic technical information such as IP address, browser type, device information, pages viewed, and approximate location derived from IP address.
  • Cookies and similar technologies: small files used to help the website function and to understand website traffic (see section 4).

2) How we use your information

We use personal information for the following purposes:

  • To respond to enquiries and provide customer support.
  • To schedule, confirm, reschedule, and manage appointments.
  • To improve our website content, performance, and user experience.
  • To maintain the security of our website and prevent misuse.
  • To meet legal, regulatory, and record-keeping requirements where applicable.

3) Health-related information

If you submit health or medical details through the website or via email/message, we treat it as sensitive information and use it only for clinic-related purposes such as understanding your concern, responding to you, and facilitating care. Please avoid sharing sensitive details through the website if you prefer to share them in person during consultation.

4) Cookies

Cookies help the website work properly and help us understand how visitors use the site. You can control cookies through your browser settings. Disabling some cookies may affect how the website functions.

5) When we share information

We do not sell your personal information. We may share information only in the following situations:

  • Service providers who help us operate the website, communications, or appointment management (they are expected to protect your information and use it only to provide services to us).
  • Legal requirements when we believe disclosure is necessary to comply with applicable law, enforce our terms, or protect rights, safety, and security.
  • Business operations such as audits or professional advice, where confidentiality obligations apply.

6) Data security

We take reasonable measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no online system is 100% secure, and we cannot guarantee absolute security.

7) Data retention

We keep personal information only as long as necessary for the purposes described above, or as required by law. Enquiry and appointment information may be retained for follow-up, record-keeping, and service quality.

8) Your choices and rights

You may request to:

  • Access or correct your personal information we hold.
  • Withdraw consent for certain communications.
  • Request deletion of your information, subject to legal and legitimate business requirements.

To make a request, please contact us using the details in section 11.

9) Children’s privacy

Our website is not intended for children to use independently without a parent/guardian. If you believe a child has provided personal information to us without appropriate consent, please contact us so we can take appropriate steps.

10) External links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

11) Contact us

If you have questions about this Privacy Policy or your personal information, you can contact:

12) Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.